Syncing Technology
How do I sync my activity device?
For instructions on how to sync your activity device to the Wellworks Portal, please download our PDF guide or watch the following video.
How long after syncing does it take for my activities to show up?
While most activities should show up as soon as your device syncs, it could take up to a day for it to update.
Forms and Screenings
Can I download forms I've submitted?
No, submitted forms are not stored for your retrieval. However, the information on the form is used to complete your wellness program. Health metrics, preventive examinations, and tobacco use status is tracked within your account on the wellness portal and mobile app.
Does Wellworks submit forms to my PCP?
You can find all the forms for your wellness program in the Wellness Locker on the Portal.
How do I submit forms to Wellworks?
Upload to Wellness Website: Click the Upload a Form tile from the homepage or via the menu page, select the event title from the dropdown, and upload your form to the Wellness Website. This will be securely emailed for processing. Users are limited to one (1) file per email.
Upload to Mobile App: Take a photo of your form using your Smartphone, and upload it to the Wellworks For You Mobile App via the Contact Us/Send a Form tab.
How long does it take Biometric Screening results to appear on the Wellworks portal?
This may depend on the Biometric Screening partner. Some results are updated within 7-10 business days, while others may take longer to process. At minimum, please allow 7-10 business days for participation to be updated on the wellness portal and mobile app.
How long does it take for uploaded physician forms to appear on the Wellworks portal?
Please allow 7-10 business days for participation to be updated on the wellness portal and mobile app.
Account and Log-in Issues
How can I contact my account coordinator?
You can contact your account coordinator through Contact Us on the wellness portal or mobile app.
How do I create an account?
Please refer to your wellness program guide for specific login or registration instructions.
I'm unable to reset my password.
Please call our hotline 800-425-4657 or chat on the Wellworks For You login page for assistance.
I've been locked out of my account due to too many attempts. How can I get my account unlocked?
Please call our hotline 800-425-4657 or chat on the Wellworks For You login page for assistance.
Where do I find my company ID?
You can find your company ID in your wellness program guide.
